Shipping Policy

We only ship in the United States, its territories and Canada.

Shipping within the United States is a flat $7.50.

Shipping to Canada is a flat $26.00.

All packages are shipped via the United States Postal Service.

Refund/Exchange Policy

We offer a 14 day Money Back Guarantee on all unopened items, subject to a 15% restock fee. Please call customer service at 404-841-9994, in advance to obtain an RMA number (Return Merchandise Authorization) within 14 days of purchase date.

Return merchandise with RMA number to:

NutriEast Inc.
(print RMA number Here)
455 E. Paces Ferry Rd. #201
Atlanta, GA. 30305

NOTE: Refunds sent with no RMA number will be returned to sender.

Order Cancellation Policy

Please submit any cancellation via email to drliliu@nutrieast.com, or call on our business phone at 404-841-9994.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Out of Stock Policy

The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. Most items ship within 2 weeks.

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.